Kakobuy spreadsheet
To systematically address user feedback from Basetao's purchasing agency service, we've implemented a comprehensive spreadsheet system with the following category columns:
| Feedback Category | Description | Example |
|---|---|---|
| Product Quality | Issues related to received items' condition or authenticity | "Received shoes with flawed stitching" |
| Service Attitude | Feedback about customer service interactions | "Agent was rude when I asked about delayed shipment" |
| Shipping Speed | Comments regarding delivery timelines | "Package took 3 weeks longer than estimated" |
| Communication | Feedback about update frequency and clarity | "Didn't receive order confirmation for 48 hours" |
| Pricing Accuracy | Discrepancies between quoted and final prices | "Final cost was 15% higher than initial quote" |
Each feedback entry includes additional columns for severity rating (1-5), date received, and user contact information for follow-up.
For each category, we developed targeted improvement measures:
The tracking spreadsheet contains the following additional sheets:
Weekly reports automatically generate from the tracking data to visualize progress, using formulas like:
=COUNTIFS(Feedback!C:C,"Product Quality",Feedback!E:E,">3")/COUNTA(Feedback!C:C)
The spreadsheet refreshes daily using Google Apps Script to pull new feedback from our CRM system.
This system creates an iterative process:
The entire cycle typically completes within 4-6 weeks per focused improvement area.
Kakobuy.vip Legal Disclaimer: Our platform functions exclusively as an information resource, with no direct involvement in sales or commercial activities. We operate independently and have no official affiliation with any other websites or brands mentioned. Our sole purpose is to assist users in discovering products listed on other Spreadsheet platforms. For copyright matters or business collaboration, please reach out to us. Important Notice: Kakobuy.vip operates independently and maintains no partnerships or associations with Weidian.com, Taobao.com, 1688.com, tmall.com, or any other e-commerce platforms. We do not assume responsibility for content hosted on external websites.
